INTRANET BASED WORKFORCE MANAGEMENT SYSTEM FOR SPI CUSTOMER RELATIONSHIP MANAGEMENT, INCORPORATED

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Carlo A. Batitis
Joseph I. Pilar
Ermilo S. Poso
Ma. Cecilia M. Balboa
Louie F. Agustin

Abstract

Intranet-Based Workforce Management System for SPi Customer Relationship Management Inc., Makati City is the proposed system that provides employee information, agent schedules, updated team roster and reports to users which could be a process improvement for workforce management team and human resources department when it comes to validation of requests from operations. As a whole system, it provides information for the agent and users in-terms of schedules and reports that can be useful to assess performance. It also has useful functionalities that help to improve the current process of workforce management when it comes to record-keeping and data processing.

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Article Details

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Articles
Author Biography

Louie F. Agustin, Trimex Colleges

Dean, College of Computer Studies

Trimex Colleges, Philippines

References

Selvaraj Vadivelu(October 2017) Workforce management decisions in IT services organizations.

Charles M. Vance, Yongsun Paik(2015), Aremu(2017), Thomas Perez(May 21, 2017).

The Impact of Workforce Management Systems on Productivity and Quality: A Case Study on the Information and Communication Technology Service Industry. Armando Calabrese, Guendalina Capece, Roberta Costa Francesca Di Pillo, Daniela Paglia(August 19, 2013).

Benito L. Teehankee(October 4, 2016).

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