A Formal Ontological Framework for Business Process Management within a Virtual Enterprise for Customer Satisfaction
Main Article Content
Abstract
The competitive pressure of network economy obliges enterprises to share their (technological, procedural or human) resources in order to satisfy the requirements of customers. These requirements continue to increase the need to programmatically validate the outgoing products or services. This problem occurs when an enterprise does not have enough qualified resources to meet a given requirement for the satisfaction of its customers. External qualified resources coming from other enterprises are then required for its satisfaction. The main difficulty is how to assign a job to a resource solicited by other enterprises for the same purpose based on constraints such as time and availability. To tackle this problem, we design a generic ontological framework for the management of the execution of a workflow within a virtual enterprise. The methodology is based on the specification of requirements for efficient rooting of jobs to shared resources in a virtual enterprise by taking into consideration constraints such as the availability and the transportation cost. The RSL (Raise Specification Language) is used to carry out the modeling process.
Â
Keywords: Virtual Enterprise, Virtual Business Process, Shared Resource Management, Quality of Service, Workflow Requirement Engineering
Downloads
Article Details
COPYRIGHT
Submission of a manuscript implies: that the work described has not been published before, that it is not under consideration for publication elsewhere; that if and when the manuscript is accepted for publication, the authors agree to automatic transfer of the copyright to the publisher.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work
- The journal allows the author(s) to retain publishing rights without restrictions.
- The journal allows the author(s) to hold the copyright without restrictions.