Satisfaction Model Construct Selection by Analysing Research Corpus on E-governance during 2001-2015 : Literature Review
Main Article Content
Abstract
E-governance systems focus on customers and project importance of customer satisfaction. Factors governing customer satisfaction vary from time to time depending on type of customers, data, modes of money transfer and methods of communication. In this work ,in addition to conventional method of selecting articles scientific method using data mining software is used to construct bibliographical networking of articles related with models on e-governance service quality and to identify major factors governing customer satisfaction by analyzing content of prominent models which are cited frequently in journal papers in different period of time.
Downloads
Download data is not yet available.
Article Details
Section
Articles
COPYRIGHT
Submission of a manuscript implies: that the work described has not been published before, that it is not under consideration for publication elsewhere; that if and when the manuscript is accepted for publication, the authors agree to automatic transfer of the copyright to the publisher.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work
- The journal allows the author(s) to retain publishing rights without restrictions.
- The journal allows the author(s) to hold the copyright without restrictions.