E-Booking of Railway Tatkal Ticket in India : A Framework for Troubleshooting IP Based Booking & Reduction of Multiple User IDs

Abstract

Indian railway is the second largest transportation system. Serving approximately 2.5 crores passenger on a daily basis. Therefore, to handle such a huge crowd efficiently modern advancement of technology has been adopted particularly the reservation system to bring ease, effectiveness, efficiency and transparency. Gradually, it was observed that the outcome of such adoption has brought about various challenges such as the new online tatkal booking policy i.e. only two tickets can be booked per IP address between 10 a.m. to 12 a.m. and multiple user IDs problem. Though, various remedial measures have been taken on the above highlighted issues yet it calls for further improvements. Thus, this paper was an attempt to provide a solution using UID registration numbers for reducing multiple IDs along with facilitating increased limit to the number of e-ticket (tatkal) booking for employees or personnel of large organizations. The solution proposed is an outcome of the survey where questionnaire was administered to approximately 250 respondents; the proposed model solves the problem up to an acceptable level.

Keywords: Indian Railway; Indian Railway Reservation System,; Unique Identification Number (Aadhaar number);